As a customer, your rights are protected under the UK government’s online selling regulations.
All sales on this website are governed by English law and any disputes shall be submitted to the exclusive jurisdiction of the English courts.
We (Mary Quant Europe) reserve the right to change/update our terms of sale as deemed necessary.
SHOPPING
Our store is operated through Bigcommerce (https://www.bigcommerce.com) and your personal information will be stored securely on their server so that we may process your order and for no other purpose. We will never sell or pass on your customer information to any third parties and your credit/debit card details are secure.
Placing an order through this website means you are making an offer to purchase the products you have selected. We reserve the right to accept or decline your order.
For payments we use a 3rd party payment processor. Your payment information is handled securely and we do not store this information and it is not visible to our team. Payment by credit/debit card and us receiving payment does not mean we have accepted your order. We reserve the right to decline your order and return payment to you.
RESTRICTED GOODS
Due to international shipping regulations, unfortunately we are unable to ship certain items such as nail polish, polish remover, and aerosol sprays outside of the UK.
MARKETING
We send regular emails with information about new Mary Quant products and promotions known as the Daisy Mail. You will only receive this if you have opted in to the newsletter.
You can unsubscribe from this at any time by clicking the link at the bottom of the email or by contacting us.
We are compliant with the GDPR. Read our Privacy and Cookies Policy here.
DELIVERY OPTIONS AND RATES
Orders may take up to 3-5 working days to be processed. Once shipped your parcel will arrive according to your selected shipping option.
We unfortunately do not ship to Japan. For online orders in Japan, please visit https://www.mq-onlineshop.com/. For a list of Mary Quant stores in Japan, please visit https://maryquant.co.jp/shoplist/.
We ship all our orders from the UK via Royal Mail.
Please select from the following delivery options at checkout according to your country:
UK
First Class: no tracking number, estimated delivery time: next working day, prices start from £4.45
Second Class: no tracking number, estimated delivery time: next working day, prices start from £3.35
First Class Signed For: tracking number, estimated delivery time: next working day, prices start from £5.55
EUROPE
EUROPE Zone 1
Republic of Ireland, France, Germany, Corsica, Denmark, Monaco
International Tracked: tracking number, estimated delivery time: 3-5 working days, prices start from £9.90
International Standard: no tracking number, estimated delivery time: 3-5 working days, prices start from £5.85
EUROPE Zone 2
Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
International Tracked: tracking number, estimated delivery time: 3-5 working days, prices start from £9.95
International Standard: no tracking number, estimated delivery time: 3-5 working days, prices start from £5.95
EUROPE Zone 3
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Island, Georgia, Gibraltar Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway (inc Spitsbergen), Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State
International Tracked: tracking number, estimated delivery time: 3-5 working days, prices start from £10.20
International Standard: no tracking number, estimated delivery time: 3-5 working days, prices start from £6.30
ROW 1 (World Zone 1)
International Tracked: tracking number, estimated delivery time: 5-7 working days, prices start from £11.25
International Standard: no tracking number, estimated delivery time: 6-7 working days, prices start from £7.15
Generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
ROW 2 (World Zone 2)
International Tracked: tracking number, estimated delivery time: 5-7 working days, prices start from £12.30
International Standard: no tracking number, estimated delivery time: 6-7 working days, prices start from £8.35
The following countries are classified as World Zone 2 for delivery purposes: Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa
ROW 3 (World Zone 3)
International Tracked: tracking number, estimated delivery time: 5-7 working days, prices start from £12.15
International Standard: no tracking number, estimated delivery time: 6-7 working days, prices start from £9.35
This zone consists of the USA.
Delivery times quoted are estimates only. We do not accept any liability whatsoever for delayed deliveries caused by any third party.
For more information about International Tracked shipping, please visit the Royal Mail’s website here
For more information about International Standard shipping, please visit the Royal Mail’s website here
CUSTOMS
Please note that we ship all our orders from the UK. Customers purchasing from outside the UK will be responsible for any customs charges incurred on your order.
RETURNS
To qualify for a refund or exchange:
1. The items returned must be in their original condition and unused, which includes any packaging.
Makeup: must be unopened, unused, and in a resaleable condition with all packaging intact. Skincare: must be unopened, unused, and in a resaleable condition with all packaging intact.
Fashion: must be in its original condition, unwashed (if relevant), and with all original tags attached.
2. Products must be returned to us within 28 days after your order has arrived with you. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
We will refund the monetary value of the goods returned to us, at the price you purchased them.
We will refund return postage costs only if you received an incorrect, damaged, and/or defective product.
Please send your returned goods enclosing your name, address and order number to:
Mary Quant Europe,
Spaces,
12 Hammersmith Grove,
London W6 7AP
Please contact us at info@maryquant.co.uk for any questions.
COMPLAINTS
We hope that you will be happy with the service you receive from us. However, if you have any issues or complaints, please contact us at info@maryquant.co.uk.
We aim to resolve any issues as swiftly as possible.
COPYRIGHT NOTICE
All text and images on this website remain the property of Mary Quant Cosmetics Limited. As a customer, we grant you the limited licence to download/copy/print this content for your reference and personal use only.
INTERACTION ON OUR SOCIAL MEDIA & BLOG
We encourage Mary Quant's fans to interact with comments, visuals, videos and any other type of material posted on public web space, but the views and opinions expressed in them are those of the authors and do not necessarily reflect the official policy or position of Mary Quant, or that of its employees.
We reserve the right to edit comments that include offensive or inappropriate language and those that include any direct or indirect reference to other websites/pages.
GINGER BUS MEMBERS POINTS SYSTEM
When you create an account with us, you are automatically enrolled to our members points system, where you earn points for purchases with us which can be redeemed for rewards.
If you wish to opt out of our members points system, please contact us at info@maryquant.co.uk .
Please kindly note that ginger bus points will expire after a year.
REVIEWS
Reviews are read and approved by Mary Quant's staff prior to publication. We reserve the right not to publish reviews or remove them after publication at our discretion.
Although we may edit them, we aspire to post both good and bad reviews as our customers have written them, and we hope to improve our services and products based on customers' feedback.